NEWS 2021.05.27

Ticket Transfer and Refund for the Fukuoka Show from "GACKT 20th ANNIVERSARY LIVE TOUR 2020 KHAOS" to "GACKT LAST SONGS 2021 feat. K" Announcement

From "GACKT 20th ANNIVERSARY LIVE TOUR 2020 KHAOS"

To "GACKT Last Songs 2021. Feat. K" Regarding Refunds and Change of Tickets for Fukuoka Performance

■ Feb 28, 2020 (Fri) Fukuoka Sun Palace Hotel & Hall　18:30 Doors Open / 19:00 Start of Performance

→ Schedule Change: July 6, 2021 (Tues) Fukuoka Sun Palace Hotel & Hall　18:15 Doors Open / 19:00 Performance Start

■ Feb 29, 2020 (Sat) Fukuoka Sun Palace Hotel & Hall 16:30 Doors Open / 17:00 Start of Performance

→ Schedule Change: July 7, 2021 (Wed) Fukuoka Sun Palace Hotel & Hall 18:15 Doors Open / 19:00 Start of Performance

Those who wish for a refund may receive one from the ticket agency where they purchased the ticket.

You must have your ticket on hand to receive a refund. Tickets with torn stubs are not eligible for refunds.

Additionally, the refund method will differ according to where the ticket purchase was made; please follow the procedures after confirming the conditions below.

Furthermore, please be aware that refunds are not possible once the refund period has passed.

◆ For customers who made their purchase through e＋ (E-Plus)◆ *(including upgrades and Gakucchi Day Care)

【Refund Period】 from May 28, 2021 (Fri) at 10:00 to June 10, 2021 (Thu) at 23:59

[For Customers With Tickets Issued At Seven Eleven]

For this performance, because of the system's capabilities,

Tickets cannot be refunded at Seven Eleven storefronts.

Please return your eligible tickets to E-Plus by post within the refund period.

Please see below for further details.

https://eplus.jp/sf/refund2/b-type

[For All Other Customers Who Were Not Issued Tickets At Seven-Eleven]

The refund method will differ depending on the ticket retrieval and payment method.

Please see the refund method chart below for details on the refund methods.

Performance Postponement Refund Method Chart → http://eplus.jp/refund2/

[Questions Regarding Refund Method]

e+ Customer Support Q＆A Page　http://eplus.jp/refund2-toiawase/

*[What will happen to ticket refunds in case of postponement or change of performance?]

◆ Customers Who Made Their Purchase At Ticket Pia◆

【Refund Period】From May 28, 2021 (Fri) at 10:00 to June 10, 2021. (Thu) at 23:59

[For Customers With Tickets Issued At Seven Eleven]

For this performance, because of the system's capabilities,

Tickets cannot be refunded at Seven Eleven storefronts.

Must arrive at the address below (mail center) within the refund acceptance period

Mail your ticket by "simplified registered mail," "door-to-door delivery service," "specified recorded mail."

Normally, you will receive your refund in the form of a money order 3-4 weeks after the refund acceptance period has ended.

(*Currently, your refund will take slightly longer than normal to process)

Your money order will be enclosed in. Green Japan Post Bank envelope.

Please bring a form of identification and change it into money at the post office.

Shibuya First Tower 1-2-20 Higashi, Shibuya-ku, Tokyo-to 150-0011

To: Pia Corporation Ticket Pia Mail Center "GACKT"

You must include the information below, written down on a piece of paper enclosed in the same envelope as your ticket, when you mail your ticket.

1. Address of Refund Recipient

2. Name

3. Telephone number you can be reached at (we may contact you by phone if there is a discrepancy between information on the note and information enclosed)

4. Unit price of ticket returned

5. Number of tickets returned

Please do not forget to include your ticket when mailing the return.

Please be aware that we cannot process refunds with a written note only.

[For All Other Customers Who Were Not Issued Tickets At Seven-Eleven]

Please follow the procedures after confirming the refund method details on the site below.

http://t.pia.jp/guide/refund.html

[Questions] Ticket Pia Help Page http://t.pia.jp/help/index.jsp

◆ For Customers Who Made Their Purhcase On Lawson Tickets ◆ (*including BEA WEB)

【Refund Period】 May 28, 2021 (Fri) 10:00 to June 10, 2021 23:59

Regarding Lawson Ticket refund methods:

http://l-tike.com/oc/lt/haraimodoshi/

Please bring your ticket and handling fee receipts to receive a refund at Lawson and Ministop storefronts.

*You may receive a refund at any storefront as long as it is the same convenience store chain where you collected your ticket.

(You may receive a refund at Lawson for tickets purchased at a Lawson, and Ministop for tickets purchased at a Ministop)

Please perform the refund on the Loppi machine within the store (available 24 hours).

*If you no longer have the service fee receipt, the service fee will not be refunded.

【Questions】 Lawson Ticket FAQ　https://faq.l-tike.com/

◆ For Customers Who Made Their Purchase Through BEA CLUB◆

For customers who wish to receive a refund, please include your ticket and the necessary conditions below by simplified registered mail to the BEA office.

①the ticket you wish to be refunded for

*Please send collected tickets together to the customer who made the purchase.

*It is possible to receive a partial refund for multiple tickets purchased. Please send only the tickets which you wish to receive a refund for.

②The below articles, written clearly

1. Name

2. Daytime phone number where you can be reached

3. Address of refund recipient

4. Number of tickets you wish to receive a refund for

Must be postmarked by June 10, 2021 (Thurs)

*No refunds are possible once the deadline has passed.

2-10-10 Yakuin, Chuo Ward, Fukuoka City 810-0022

BEA (Ltd) "GACKT Performance" Ticket Manager

BEA will refund you the ticket money and simplified registered post money by regular postal money order.

Once the money order arrives, please change it into money at your nearest post office.

We plan for all money orders to be sent by mid-July,

However, if you haven't received it by July 26 (Mon) please contact us at the number below.

【Contact】BEA 092-712-4221 (M, W, F 12:00-17:00）